Personal information is collected when you knowingly and voluntarily submit it, either to us or as publicly displayed by you online.
In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:
The kinds of personal information that we may collect, and hold includes:
We may use your personal information in the following ways:
We will not collect sensitive information about you (such as personal information about your health, race, political opinion etc.) without your specific consent or in the circumstances permitted by the applicable law in the places where we operate.
In the event that you wish to change your personally identifiable information on file with us, then you may edit your user profile directly on the Website, or you may please email email@example.com to request such changes or assistance with such information editing. Within seven (7) days of our actual receipt of your email, we will process the requested changes, and notify you if there are any errors or additional information that we require.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, your consent to our collecting and using your information is implied for that reason.
You are not obliged to provide your personal information, however a failure to provide your personal information could result in us being unable to provide you with our goods or services.
If we ask for your personal information for a secondary reason such as marketing, we will either obtain your explicit consent, or provide you with an opportunity to opt out. If you do not consent to us using your information for marketing purposes or unsubscribe, then there is no consequence to you other than not receiving updates regarding future promotions or activities that may interest you.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or use or disclose your information, at any time, by contacting us at firstname.lastname@example.org.
When you place an order via our Store, we will need to disclose your personal information to companies who perform parts of our service delivery. This includes delivery companies, such as postal or courier partners, third party fulfillment contractors, merchant payment gateways for debit/ credit card or PayPal payments, as well as Shopify which hosts the Store (see section 4 below). We only share information which is absolutely necessary with those third parties that are involved in the processing and delivery of your order. Under no circumstances will your information be disclosed or sold for commercial purposes.
We may also disclose your information to:
Our Store is hosted on Shopify Inc. (“Shopify”) that provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our Store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
When you click on links on our Store, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our Store uses Google Analytics to help us learn about who visits our Website and what pages are being looked at.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Except if your information is required to be retained by law, we will hold your information for as long as we require it to provide services to you, or until you request that we erase your data.
A cookie helps us to recognise you when you revisit our Website and to coordinate your access to different pages on the Website. With most internet browsers, you can erase cookies from your device hard drive, block all cookies, or receive a warning before a cookie is stored. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Website may not function properly if you elect to disable cookies.
Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.
WE DO NOT TRACK OUR CUSTOMERS OVER TIME AND ACROSS THIRD-PARTY WEBSITES TO PROVIDE TARGETED ADVERTISING AND THEREFORE DOES NOT RESPOND TO DO NOT TRACK (DNT) SIGNALS. HOWEVER, SOME THIRD-PARTY SITES DO KEEP TRACK OF YOUR BROWSING ACTIVITIES WHEN THEY SERVE YOU CONTENT, WHICH ENABLES THEM TO TAILOR WHAT THEY PRESENT TO YOU. IF YOU ARE VISITING SUCH SITES, YOUR BROWSER MAY ALLOW YOU TO SET THE DNT SIGNAL ON YOUR BROWSER SO THAT THIRD PARTIES (PARTICULARLY ADVERTISERS) KNOW YOU DO NOT WANT TO BE TRACKED. PLEASE CONSULT YOUR BROWSER’S INFORMATION TO DETERMINE HOW TO ENSURE THAT SUCH WEBSITES DO NOT TRACK YOU.
THIRD PARTIES THAT HAVE CONTENT EMBEDDED ON OUR WEBSITE MAY SET COOKIES ON A USER’S BROWSER AND/OR OBTAIN INFORMATION ABOUT THE FACT THAT A WEB BROWSER VISITED OUR SPECIFIC WEBSITE FROM A CERTAIN IP ADDRESS. THIRD PARTIES CANNOT COLLECT ANY OTHER PERSONALLY IDENTIFIABLE INFORMATION FROM OUR WEBSITES UNLESS YOU PROVIDE IT TO THEM DIRECTLY.
By using our Services or Website and providing your personal information to us, you must have consent from a parent, guardian or teaching institution to provide us with your personal information and use our Platform, Apps or Website.
While we collect your information and host it in Australia, we transfer some of it to Canada, where Shopify Inc. is located. We will only disclose as much data as this third party needs to know for a specific purpose. Entities located overseas will use the data in compliance with the APPs, GDPR and CCPA and we will take reasonable steps to ensure they comply with the APPs, GDPR and CCPA.
You may opt out of our collection of your personally identifiable information as set forth above, or our sharing, if any, of such information with third parties, by emailing: email@example.com. You may also opt out of any sale of your personal information, if any, by emailing firstname.lastname@example.org. However, certain information that may be required to process transactions on our websites is necessary, and opting out may impact your ability to acquire content from our websites.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Site may not work properly in your case.
We are a participant in the Privacy Shield programs developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Privacy Shield principals agreed upon by the U.S. and the E.U. For more information about the Privacy Shield and to view our certification, visit the U.S. Department of Commerce's Privacy Shield website. If you would like more information about the Privacy Shield program, please visit the website at https:// www.privacytrust.com/privacyshield/principles/index.html.
We would like to make sure that you are aware of all of your data protection rights. Every user is entitled to the following:
If you make any of the foregoing requests, we have one month from our actual receipt of your request to respond to you. If you would like to exercise any of these rights, please contact us at our email at email@example.com.
Any requests to access, correct, amend or delete any personal information can be made via our contact details below.
If you request access to your personal information, we will provide access whenever this is required by law or we otherwise consider it appropriate. However, making a request does not guarantee that we will provide you with access. In particular, we will not provide access to information that is confidential, legally privileged or would otherwise have an unreasonable impact on the privacy of others.
For EU residents, you may also obtain a copy of your personal information on request and transfer this to another person or entity pursuant to your right of data portability, as well as request that your data be erased (right to be forgotten) to the extent that we can by law.
For California residents, you may also obtain a copy of your personal information on request including additional details regarding how your information is used, collected, share or sold in the preceding 12 months. You may also request that your data be erased, opt out of the sale of your personal data and have the right to not be discriminated against for exercising these rights.
Except if information is required to be retained under Australian law, or a court/tribunal order, we will hold your information indefinitely. For EU and UK residents, we hold your information until you request that we erase your data.
We consider all complaints consistently with the relevant legislation and as we consider most appropriate in the circumstances. We shall review your complaint and respond to any concerns promptly, usually within fourteen (14) working days. You also have the right to make a complaint to the Office of the Australian Information Commissioner (see: http://www.oaic.gov.au/privacy/privacy complaints) or the local regulator in your jurisdiction in Europe or California, as applicable. Last updated April 2022.